Customer Services

1 Main Street South, Kenora, ON P9N 3X2
Phone: (807) 467-2000
Fax: (807) 467-2045

The Customer Service department is a primary call centre for the City. It includes the following services:

• Reception and call distribution
• Utility customer service for Hydro, Sewer and Water
• General inquiries
• Licensing - including lotteries, business, signs, and marriage
• By-Law Enforcement service requests
• Death registration
• POA fines
• Parking tickets
• Payment processing for all utilities including , Kenora Hydro, Water & Sewer, City of Kenora taxes, and miscellaneous services
• Purchase various City of Kenora merchandise including bag tags, bus passes, water outlet cards, blue boxes, and miscellaneous City merchandise
• Central records

Our call centre is very busy, so we will try to answer all the questions that you may have as quickly as possible. If you have specific questions regarding one of your City of Kenora accounts, please check our on-line services that are available. You may find your answer to your question on-line!

Check our City directory here for a list of all city departments and applicable City staff that may be able to assist you. This will give you the direct lines for the department personnel and you can avoid calling another number to be connected.

Our site has been constructed in a way to provide you with as many on-line features and benefits as possible. You can view and pay your bill on-line. You may also choose to receive your bills by e-mail rather than a paper copy each month. Prior to your first visit you will need to contact our office to access your password and account number.

Contact Information

Our friendly and knowledgeable staff in the Customer Service department are available Monday to Thursday, 8:00 a.m. to 4:30 p.m. and Friday, 8:30 a.m. to 4:30 p.m. to assist customers. Please call (807) 467-2000 to be directed to the appropriate department!

For assistance regarding Hydro, sewer & water accounts contact:

Contact: Bill Ranger, Customer Services & Collections Supervisor

Phone: (807) 467-2024
Fax: (807) 467-2045
Address: 1 Main Street South
Kenora ON  P9N 3X2
E-mail: branger@kenora.ca

If you need further assistance regarding other departments or areas of City Hall,  please contact City Hall Customer Service at (807) 467-2000 or email us at service@kenora.ca