Potential Postal Worker Strike
In the event of a mail delivery disruption, Kenora Hydro would like to remind customers that they are responsible to keep their utility accounts current. For those who normally mail their payment to us, the City of Kenora offers a number of convenient payment alternatives and we would encourage you to use these options during a postal service disruption.
Payment alternatives to postal mail include; pre-authorized chequing withdrawal, telephone and Internet banking and in person at financial institutions, as well as the cashier location and the after-hour drop box at 1 Main St S, City Hall. You may also pay using a credit card through the City of Kenora Online Services page. Note there is a convenience fee charged for this payment option.
Customers can also register with the “myAccount” section of the Kenora Hydro website, where they can view electronic copies of their Utility bills and monitor their account status, at their convenience. You will receive an e-mailed bill each month, but you will still have access to print copies of your bills from the “myAccount” site.
You may contact our Customer Service representatives Monday – Friday 8:30 to 4:30 p.m. (excluding holidays) to obtain account details and information. 467-2000.
* * POWER OUTAGE and TROUBLE CALLS * *
Kenora Hydro serves you better!
Kenora Hydro is dedicated to the safe reliable supply of electricity to the citizens of Kenora.
The OEB Distributor Licence issued on April 1, 1999 described the service area of Kenora Hydro as:
- The City of Kenora as of December 31, 1999.
- The former Town of Keewatin, as of December 31, 1999, from the easterly boundary of Keewatin, westerly to Keewatin Beach Road, southerly to Lake of the Woods, and northerly to Darlington Bay.
- Plan M456, lots 1-5 inclusive in the City of Kenora (formerly the Town of Jaffray Mellick as of December 31, 1999).
- Island E211 and E212 situated in Lake of the Woods.
All areas outside of the above noted, are served by Hydro One.
- Pay Hydro Online
- Customer Service Issues (billings, payments, connections)
- Technical Issues (service upgrades, meter issues)
- Power Outage and Trouble Calls (downed lines, electrical hazards, outages)
ESA - Power Disconnection Information
If you had your local utility disconnect the power to your dwelling for more than six months, you are required to have an ESA inspection before your local utility can restore power. The ESA’s 2016 fee for a Reconnection of Service for a single family dwelling is $299 plus HST. Visit www.esasafe.com for more information.
Distribution Rates and Time of Use Prices
Multi-Unit Residential Buildings
Kenora Hydro's Scorecard