Pay by cheque. If you would like a receipt, please send the entire bill along with your payment.
Do not detach the payment stub. We will send the name/address portion back to you as the receipt.
Paying Your Water Bill
You have in-person or electronic options to pay your City of Kenora water services bill.
Payment options
View the ways to pay your water bill.
Drop your payment in the drop box at the front entrance or at the cashier desk at City Hall. If you would like a receipt, please send the entire bill along with your payment. Do not detach the payment stub. We will send the name/address portion back to you as the receipt.
Pay the cashier with cash, debit, or cheque at City Hall. Please bring the entire bill with you if you want a receipt. In-person payment can also be made at your financial institution.
Set up at your financial institution to pay online or through telephone banking. Please allow five business days for processing. The payee can be found by simply searching the word “Kenora” and Kenora Water & Sewer or a variation of will appear. Enter your 9 digit account number without the decimal.
Pay by credit card, PayPal or Interac eTransfer
Visit PaySimply, a secure third party payment provider, to pay online with any major credit card (Visa, MC, Amex), PayPal or Interac eTransfer. Please allow 3 business days for processing. A convenience fee will be applied to cover payment handling and processing charges.
Pay in-person by debit card or cash at Canada Post
Visit PaySimply, a secure third party payment provider, to generate a QR code to take with you to Canada Post with your payment. Please allow 3 business days for processing. A convenience fee will be applied to cover payment handling and processing charges.
Sign up for automatic debit with a Customer Service Representative at City Hall. You will need a void cheque or pre-authorized withdrawal bank information form.
Interest and penalties
Monthly interest rate for past due bills is 1.5 % per month.
Account balance and reprints
Contact Customer Service to check your water services account balance or for a water services bill reprint. There is a $10 charge for a reprint.
Adjustments
If you experience a major water leak or other incident causing your water meter reading to be higher than expected, you may be eligible for an adjustment on your water services account. Complete the Adjustment Request Form and submit to Customer Service at:
City Hall
1 Main Street South
Kenora, ON P9N3X2
Charges and service rates
View the water services rates, effective January 1, 2025.
Water services rates
| Size | Meter size | Ratio | Fixed cost per month | Water cost | Sewer cost |
|---|---|---|---|---|---|
|
5/8 in |
15 |
1 |
$55.78 |
$1.91 |
100% water cost |
|
3/4 in |
18 |
1.1 |
$61.36 |
$1.91 |
100% water cost |
|
1 in |
25 |
1.4 |
$78.09 |
$1.91 |
100% water cost |
|
1 1/2 in |
40 |
1.8 |
$100.40 |
$1.91 |
100% water cost |
|
2 in |
50 |
2.9 |
$161.76 |
$1.91 |
100% water cost |
|
3 in |
75 |
11.0 |
$613.56 |
$1.91 |
100% water cost |
|
4 in |
100 |
14.0 |
$780.89 |
$1.91 |
100% water cost |
|
6 in |
150 |
21.0 |
$1,171.34 |
$1.91 |
100% water cost |
|
8 in |
200 |
40.0 |
$2,231.13 |
$1.91 |
100% water cost |
Customers with approved bleeders shall receive a discount of 50% on their volumetric water consumption for the approved bleeding period as directed by the Water and Wastewater Division Lead each year. This period will be no earlier than November 1st and ending no later than April 30th of the following year.
In extreme circumstances, the Manager of Operations and Infrastructure has the discretion to authorize a rate for approved bleeder customers up to zero.
View the water and sewer service charges, effective January 1, 2025.
Water and sewer service charges
| Service | Rate |
|---|---|
|
Connect and disconnect – regular hours |
$88.00 per hour |
|
Connect and disconnect – after hours |
$321.00 per hour, 2 hour min |
|
Connect and disconnect – after hours |
$160.00 per additional hour |
|
Line tapping – regular hours |
$274.25 per hour |
|
Line tapping – after hours |
$631.50 per hour, 2 hour min |
|
Line tapping – after hours |
$315.75 per additional hour |
|
Service call – regular hours |
$88.00 per hour |
|
Service call –after hours |
$321.00 per hour, 2 hour min |
|
Pipe locate – regular hours |
$145.00 per hour |
|
Pipe locate – after hours |
$284.75 per hour |
|
Water thaw – regular hours |
$191.50 per hour |
|
Water thaw - after hours |
$465.75 per hour, 2 hour min |
|
Water thaw – after hours - additional |
$233.00 per additional hour |
|
Sewer Steaming – regular hours |
$207.00 per hour |
|
Sewer Steaming – after hours |
$512.50 per hour, 2 hour min |
|
Sewer Steaming – after hours - additional |
$258.75 additional hour |
|
Sewer Rodding – regular hours |
$129.50 per hour |
|
Sewer Rodding – after hours |
$331.25 per hour, 2 hour min |
|
Sewer Rodding – after hours - additional |
$165.75 per additional hour |
|
Sewer service camera inspection (2 staff) |
$284.75 per hour |
|
Sewer service camera inspection (3 staff) |
$362.25 per hour |
|
Private connection permit |
$98.25 flat rate |
|
Flusher truck - regular hours |
$217.50 per hour |
| Flusher truck - after hours | $465.75 per hour, 2 hour min |
| Flusher truck - after hours | $233.00 per additional hour |
Multi-unit water rates (4 or more units)
Rates based on actual approved rates for 2020, commencing in 2021, there will be further adjustments for any overall rate increases as approved by Council for any given year, and will be based on the approved 5/8” meter rate.
Customers with water meter serving multi plex buildings connecting to the City's systems, either through a new build, conversion of an existing building to this category of customer that was previously connected to the City's system under a different category of customer, or a new connection to City systems regardless of the date of the build, will be charged the fully phased in rate. For this class of customer, the fully phased rate would be based on the 2022 rate as reflected here.
Multi-unit water meter rates
| Fixed cost per unit per month | Water cost per m3 | Sewer cost (100% of total water charges) | Total | 50% of total | Total monthly per unit cost |
|---|---|---|---|---|---|
|
$51.43 |
Based on consumption from main water meter |
$51.43 |
$102.86 |
$102.86 x 50% = $51.43 |
$51.43 |
Contact Us
City of Kenora
1 Main Street South
Kenora ON P9N3X2
Phone: 807-467-2000
After hours: 807-467-2080
8:00 a.m. to 4:30 p.m.
Monday to Friday
Closed on Holidays
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