Key-fobs are now available for purchase at City Hall. Please come to City Hall to have your new key-fob issued and any water balance transferred.
Water Stations
If you are not on the municipal water system or if you do not have access to potable water, there are two user-pay water dispensing stations where you can fill up cisterns and portable containers in the City of Kenora.
The stations dispense water from the City of Kenora water system; it is clean potable water.
Upgrades at the water stations
Both Crawford and Evergreen water stations are upgraded to a new key-fob system.
The new key-fobs are available for purchase at City Hall. Water cards are no longer accepted and can be exchanged at City Hall for the new key-fob. If there is an account balance, it will be transferred to your new account at no additional cost. New customers purchase the new key-fob for $25. There is no change to the cost of the water.
Water station key-fob questions
View the frequently asked questions about the new system:
Where can I get a new key-fob?
Are key-fobs available anywhere other than City Hall?
No, City Hall is the only retailer of water key-fobs.
I have a balance on my current water card. Can it be transferred?
Yes, we can transfer any balances from your card to your new key-fob. This can be done at City Hall, with no additional charge. Balances are transferable up to June 30, 2025.
You can continue to have your key-fob loaded at City Hall.
You can also reload your key-fob online with Conx Wireless. Please note for the online service, there is a charge of 30¢, plus 2.9% for online credit card transactions, and 10¢, plus 1% for online Debit transactions. Load your key-fob by visiting the Fob-User Login at Conx Wireless.
I purchased a key-fob but no longer require it. What can I do with my key-fob and water balance?
Key-fobs are non-refundable. Once you have purchased a key-fob, you own it. If you have a water balance of more than $25, your water balance is refundable by cheque. If the amount is less than $25, we do not issue a refund as per our Accounts Receivable and Collections Policy and Procedures, section 6.4.2.
I have a water card but no longer require it. Is the card refundable?
Yes, cards and balances are refundable up to June 30, 2025.
Water station locations
- Crawford Road – low flow: fill hose is required
- Brinkman Road – high low and low flow: fill hose is required
View the map of the locations:
Water stations hours of operation
Open 24 hours a day, seven days a week.
Note: We may turn off this service temporarily for maintenance without notice.
Bulk water fee
The water cost is $6.09 per cubic meter (1,000 Litres or 220 Imperial Gallons) payable at the water station.
Contact Us
City of Kenora
1 Main Street South
Kenora ON P9N3X2
Phone: 807-467-2000
After hours: 807-467-2080
8:00 a.m. to 4:30 p.m.
Monday to Friday
Closed on Holidays
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