Voters Q & A

You can voter either by using the telephone and dialing 1-866-346-4013 and following the prompts. Alternately, you can vote using the Internet voting portal at https://kenora.simplyvoting.com and following the instructions on screen.

You can vote at any time using the telephone or Internet voting portals from 10:00 a.m. on October 13 to 8:00 p.m. on October 26. Election day is Monday, October 26, 2026 and closes at 8:00 p.m. 

All qualified electors on the official Municipal Elector’s List provided by the municipality will receive a Voter Instruction Letter with a PIN.

If you are an eligible elector whose name is not on the official Elector List, you will have to attend City Hall or complete the form online on our Voters page. Once this is completed you will be given a letter containing a unique PIN and voting instructions.

Individual PINs will be mailed to eligible electors starting Monday, October 5, 2026. 

If you are an eligible elector and on the official Elector List, but you did not get a PIN in the mail by the start of the election period, you can request a replacement PIN. If the Election Official’s records indicate you were sent a PIN in the mail, then the original PIN will be disabled and cannot be used to cast a vote in the election. A replacement PIN will be issued to you if the original PIN has not been voted and you provide appropriate identification.

If you did not get a PIN in the mail one of two things may have happened. First, your name was not on the official Elector List. PINs are only mailed to electors whose name appears on the official Elector List as supplied by the City of Kenora. Second, a PIN may have been mailed to you and it has been delayed by Canada Post in the delivery.

No. The system does not track how a particular PIN has voted. It only tracks that the PIN has been used to cast a vote.

No. There is no registration required. During the election period you can use your PIN to cast your phone either through the Internet or by telephone. However, once you have used the PIN by either telephone or internet, you will not be able to use it again to vote by another method.

If an elector loses or misplaces his or her PIN, he or she should contact the City Hall voter help centre at 807-470-8620 (Monday to Friday, 8:00 a.m. to 4:30 p.m.) or attend City Hall at 1 Main Street South, Kenora. The Election Official can decide to replace the missing PIN if it has not already been voted. You have to attend City Hall, sign a form, and then get a replacement letter with a new PIN. The original lost or missing PIN will be disabled to prevent its being used to vote in the election.

The following Operating systems and browsers have been fully tested to work with the Internet voting portal:

Desktop: Google Chrome, Microsoft Edge, Mozilla Firefox, Opera, and Apple Safari

Mobile and tablet: Android, iOS (iPhone), and iPadOS (iPad)

The voting system also works on older versions of these browsers released within the past several years, however, it is recommend staying current for security and performance, but it is not required.

You may vote using common smart phones, based on the Android and iOS (iPhone) operating systems that have access to the Internet.

You may vote using common tablets based on the Android and iOS (iPad) operating systems that have access to the Internet.

Yes. You must complete the entire voting process in one session. If you are interrupted, you may go back into the Internet or telephone voting system and enter all of your selections. The manner in which the system works is that none of your selections are registered until you review all of your selections and click the confirm button. You then receive a message stating that your vote was received.

The system will either advise you that you have already voted and prevent you from logging into the system or it will let you log into the system and allow you to make your selections and to cast your vote. If you completed your voting – it will not allow you to log in again. 

If the vote has not been cast, you will be able to change your selection(s) to the preferred candidate. However, if you have confirmed your selection, your ballot is cast and cannot be changed.

No. Once a vote has been confirmed it cannot be changed. This process is the same as dropping the ballot into the ballot box in a traditional paper-based election. This ensures complete voter anonymity and secrecy of ballot. The system does not know how the ballot was voted; only that the PIN was used in the election to cast a vote. Therefore, it cannot be removed from the vote count.

You can vote during the election voting period using the Internet from anywhere in the world. You can use dial the toll free telephone number and vote from anywhere in North America. You need to take your Voter information letter with you so you have your PIN number ready to vote. 

You do not have to vote from home. You can vote from any location using any telephone with touch tone service or from any computer such as those at your public library or at City Hall. You can also attend City Hall and cast your vote there using their telephone or computers that are set up in the voter assistance centre.  

You should never give out your PIN to anyone. You should treat your voting PIN with the same level of secrecy and confidentiality that you would use for your bank card PIN. 

This situation is highly unlikely as the voting system is capable of handling a significant volume of calls simultaneously. However, should it happen, hang up and call back a short time later. 

Stealing and opening another person’s mail is illegal. It is also illegal to represent yourself as another person and steal their right to vote in an election. Both these acts are illegal and have penalties defined by law.
If you know someone has voted your PIN illegally you should report it to the Election Official. 

Electronic voting allows increased rights of privacy to voters with physical challenges. Today’s technology provides a variety of ways that persons with disabilities can more easily vote using the Internet or telephone voting systems. In many cases the person with the disability has the required equipment to allow him or her to access either the telephone or Internet voting systems and to be able to cast their vote independently and privately.

If you received more than one PIN it is because your name appeared on the Elector List more than once. This rare situation might occur if you have recently moved and been enumerated in both locations or you own property and are the registered resident at both locations. You are only permitted to vote once in a municipality and you should only cast a vote using the PIN associated with your primary place of residence. Notify the Election Official of the additional PIN and he or she will disable this PIN rendering it unusable for the election.

This municipal election has been decided to only run by internet or telephone. Should you require assistance with voting this way, or should you wish to attend an actual polling station you may attend City Hall at 1 Main Street South. However, your vote will still be cast by either using the telephone or the internet at City Hall. 

No. It is important that you only vote for the candidates that you support and do not vote for additional just because you can select more. Example: you are familiar with 3 candidates’ platforms and wish to support 3 but you can choose 6. You should only vote for 3 and not choose 3 others you are unfamiliar with. 

We have established locations throughout the City to assist you with your voting.

Please visit one of the following locations to receive assistance with your voting: