Paying Your Water Bill

You have in-person or electronic options to pay your City of Kenora water services bill.

Payment options

View the ways to pay your water bill.

By mail

Pay by cheque. If you would like a receipt, please send the entire bill along with your payment.

Do not detach the payment stub. We will send the name/address portion back to you as the receipt.

Drop box

Drop your payment in the drop box at the front entrance or at the cashier desk at City Hall. If you would like a receipt, please send the entire bill along with your payment. Do not detach the payment stub. We will send the name/address portion back to you as the receipt.

In-person

Pay the cashier with cash, debit, or cheque at City Hall. Please bring the entire bill with you if you want a receipt. In-person payment can also be made at your financial institution.

Online banking

Set up at your financial institution to pay online or through telephone banking. Please allow five business days for processing. The payee can be found by simply searching the word “Kenora” and Kenora Water & Sewer or a variation of will appear. Enter your 9 digit account number without the decimal.

PaySimply

Pay by credit card, PayPal or Interac eTransfer

Visit PaySimply, a secure third party payment provider, to pay online with any major credit card (Visa, MC, Amex), PayPal or Interac eTransfer. Please allow 3 business days for processing. A convenience fee will be applied to cover payment handling and processing charges.

Pay in-person by debit card or cash at Canada Post

Visit PaySimply, a secure third party payment provider, to generate a QR code to take with you to Canada Post with your payment. Please allow 3 business days for processing. A convenience fee will be applied to cover payment handling and processing charges.

Pre-authorized payment

Sign up for automatic debit with a Customer Service Representative at City Hall. You will need a void cheque or pre-authorized withdrawal bank information form.

Interest and penalties

Monthly interest rate for past due bills is 1.5 % per month.

Account balance and reprints

Contact Customer Service to check your water services account balance or for a water services bill reprint. There is a $10 charge for a reprint.

Adjustments

If you experience a major water leak or other incident causing your water meter reading to be higher than expected, you may be eligible for an adjustment on your water services account. Complete the Adjustment Request Form and submit to Customer Service at:

City Hall
1 Main Street South
Kenora, ON P9N3X2

Charges and service rates

Water services rates

Water and sewer rates
Size	Meter size	Ratio	Fixed cost per month	Water cost	Sewer cost
5/8 in	15	1	$49.88	$1.69	100% water cost
3/4 in	18	1.1	$54.88	$1.69	100% water cost
1 in	25	1.4	$69.83	$1.69	100% water cost
1 1/2 in	40	1.8	$89.76	$1.69	100% water cost
2 in	50	2.9	$144.65	$1.69	100% water cost
3 in	75	11.0	$548.57	$1.69	100% water cost
4 in	100	14.0	$698.23	$1.69	100% water cost
6 in	150	21.0	$1,047.29	$1.69	100% water cost
8 in	200	40.0	$1,994.89	$1.69	100% water cost

Bleeder discount

Customers with approved bleeders shall receive a discount of 50% on their volumetric water consumption for the approved bleeding period as directed by the Water and Wastewater Division Lead each year. This period will be no earlier than November 1st and ending no later than April 30th of the following year.

In extreme circumstances, the Manager of Operations and Infrastructure has the discretion to authorize a rate for approved bleeder customers up to zero.

Service charges

Water service charges
Service	Rate	Unit
Connect and disconnect – regular hours	$60.00	per hour
Connect and disconnect – after hours	$190.00	2 hour minimum
Connect and disconnect – after hours	$80.00	per additional hour
Line tapping – regular hours	$140.00	per hour
Line tapping – after hours	$400.00	2 hour minimum
Line tapping – after hours	$150.00	per additional hour
Service call – regular hours	$60.00	per hour
Service call –after hours	$190.00	2 hour minimum
Pipe locate – regular hours	$100.00	per hour
Pipe locate – after hours	$200.00	per hour
Water thaw – regular hours	$235.00	first hour
Water thaw – regular hours - additional	$230.00	each additional hour
Water thaw - after hours	$667.00	2 hour minimum
Water thaw – after hours - additional	$375.00	per additional hour
Sewer Steaming – regular hours	$200.00	per hour
Sewer Steaming – after hours	$550.00	2 hour minimum
Sewer Steaming – after hours - additional	$250.00	per additional hour
Sewer Rodding – regular hours	$110.00	per hour
Sewer Rodding – after hours	$400.00	2 hour minimum
Sewer Rodding – after hours - additional	$200.00	per additional hour
Sewer service camera inspection (2 staff)	$200.00	per hour
Sewer service camera inspection (3 staff)	$250.00	per hour
Private connection permit	$250.00	flat rate

Multi-unit water rates (4 or more units)

Rates based on actual approved rates for 2020, commencing in 2021, there will be further adjustments for any overall rate increases as approved by Council for any given year, and will be based on the approved 5/8” meter rate.

Customers with water meter serving multi plex buildings connecting to the City's systems, either through a new build, conversion of an existing building to this category of customer that was previously connected to the City's system under a different category of customer, or a new connection to City systems regardless of the date of the build, will be charged the fully phased in rate. For this class of customer, the fully phased rate would be based on the 2022 rate as reflected here.

Multi-unit water meter rates
Year	Fixed cost per unit per month	Water cost per m3	Sewer cost (100% of total water charges)	Total	50% of total	% of phase in adjustment	Total monthly per unit cost
2021	$46.93	Based on consumption from main water meter	$46.93	$93.86	$93.86 x 50% = $46.93	$46.93 x 66.67%	$31.28
2022	$48.38	Based on consumption from main water meter	$48.38	$96.76	$96.76 x 50% = $48.38	$48.38 x 100%	$48.38

One water meter serving multiple individual residences

Example: A property with one meter, but 10 individual living units on that property (a trailer park as an example) has a billing period water consumption of 115 cubic meters. The bill in 2020, would be calculated as follows: 115m3 = 10 equivalent residences x $15.65 = $156.50 + consumption ($1.59 + $1.59) x 115m3 = $365.70 11.5 m3 =$156.50 + $365.70 = $522.20

Customers with water meter serving multiple individual residences connecting to the City's systems, either through a new build, conversion of an existing builds to this category of customer that was previously connected to the City's system under a different category of customer, or a new connection to City systems regardless of the date of the build, will be charged the fully phased in rate. For this class of customer, the fully phased rate would be based on the 2025 rate as reflected here.

One water meter serving multiple individual residences rates
Year	Median Kenora household consumption per month	Billing period consumption	Equivalent residence	Fixed cost per unit per month	Sewer cost (100% of total water charges)	Total	% of phase in adjustment	Total per equivalent residence's rate
2022	11.5 m3	Based on consumption from main water meter	Billing period water consumption / 11.5 m3	$48.38	$48.38	$96.76	$96.76 x 50%	$48.38
2023	11.5 m3	Based on consumption from main water meter	Billing period water consumption / 11.5 m3	$49.88	$49.88	$99.76	$99.76 x 66.67%	$66.51
2024	11.5 m3	Based on consumption from main water meter	Billing period water consumption / 11.5 m3	$51.43	$51.43	$102.86	$102.86 x 83.33%	$85.71
2025	11.5 m3	Based on consumption from main water meter	Billing period water consumption / 11.5 m3	$53.02	$53.02	$106.04	$106.04 x 100%	$106.04