You have in-person or electronic options to pay your City of Kenora water services bill.
Payment options
View the ways to pay your water bill.
By mail |
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Pay by cheque. If you would like a receipt, please send the entire bill along with your payment. Do not detach the payment stub. We will send the name/address portion back to you as the receipt. |
Drop box |
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Drop your payment in the drop box at the front entrance or at the cashier desk at City Hall. If you would like a receipt, please send the entire bill along with your payment. Do not detach the payment stub. We will send the name/address portion back to you as the receipt. |
In-person |
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Pay the cashier with cash, debit, or cheque at City Hall. Please bring the entire bill with you if you want a receipt. In-person payment can also be made at your financial institution. |
Online banking |
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Set up at your financial institution to pay online or through telephone banking. Please allow five business days for processing. The payee can be found by simply searching the word “Kenora” and Kenora Water & Sewer or a variation of will appear. Enter your 9 digit account number without the decimal. |
PaySimply |
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Pre-authorized payment |
| Sign up for automatic debit with a Customer Service Representative at City Hall. You will need a void cheque or pre-authorized withdrawal bank information form. |
Interest and penalties
Monthly interest rate for past due bills is 1.5 % per month.
Account balance and reprints
Contact Customer Service to check your water services account balance or for a water services bill reprint. There is a $10 charge for a reprint.
Adjustments
If you experience a major water leak or other incident causing your water meter reading to be higher than expected, you may be eligible for an adjustment on your water services account. Complete the Adjustment Request Form and submit to Customer Service at:
City Hall
1 Main Street South
Kenora, ON P9N3X2
Charges and service rates
Water services rates |
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Bleeder discount |
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Customers with approved bleeders shall receive a discount of 50% on their volumetric water consumption for the approved bleeding period as directed by the Water and Wastewater Division Lead each year. This period will be no earlier than November 1st and ending no later than April 30th of the following year. In extreme circumstances, the Manager of Operations and Infrastructure has the discretion to authorize a rate for approved bleeder customers up to zero. |
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Service charges |
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Multi-unit water rates (4 or more units) |
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Rates based on actual approved rates for 2020, commencing in 2021, there will be further adjustments for any overall rate increases as approved by Council for any given year, and will be based on the approved 5/8” meter rate. Customers with water meter serving multi plex buildings connecting to the City's systems, either through a new build, conversion of an existing building to this category of customer that was previously connected to the City's system under a different category of customer, or a new connection to City systems regardless of the date of the build, will be charged the fully phased in rate. For this class of customer, the fully phased rate would be based on the 2022 rate as reflected here.
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One water meter serving multiple individual residences |
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Rates based on actual approved rates for 2020, commencing in 2021, there will be further adjustments for any overall rate increases as approved by Council for any given year, and will be based on the approved 5/8” meter rate. Example: A property with one meter, but 10 individual living units on that property (a trailer park as an example) has a billing period water consumption of 115 cubic meters. The bill in 2020, would be calculated as follows: 115m3 = 10 equivalent residences x $15.65 = $156.50 + consumption ($1.59 + $1.59) x 115m3 = $365.70 11.5 m3 =$156.50 + $365.70 = $522.20 Customers with water meter serving multiple individual residences connecting to the City's systems, either through a new build, conversion of an existing builds to this category of customer that was previously connected to the City's system under a different category of customer, or a new connection to City systems regardless of the date of the build, will be charged the fully phased in rate. For this class of customer, the fully phased rate would be based on the 2025 rate as reflected here.
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