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Paying Your Water Bill

HomeLiving HereWater and SewerPaying Your Water Bill
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You have in-person or electronic options to pay your City of Kenora water services bill.

Payment options

View the ways to pay your water bill.

By mail

Pay by cheque. If you would like a receipt, please send the entire bill along with your payment.

Do not detach the payment stub. We will send the name/address portion back to you as the receipt.

Drop box

Drop your payment in the drop box at the front entrance or at the cashier desk at City Hall. If you would like a receipt, please send the entire bill along with your payment. Do not detach the payment stub. We will send the name/address portion back to you as the receipt.

In-person

Pay the cashier with cash, debit, or cheque at City Hall. Please bring the entire bill with you if you want a receipt. In-person payment can also be made at your financial institution.

Online banking

Set up at your financial institution to pay online or through telephone banking. Please allow five business days for processing. The payee can be found by simply searching the word “Kenora” and Kenora Water & Sewer or a variation of will appear. Enter your 9 digit account number without the decimal.

Pre-authorized payment

Sign up for automatic debit with a Customer Service Representative at City Hall. You will need a void cheque or pre-authorized withdrawal bank information form.

Interest and penalties

Monthly interest rate for past due bills is 1.5 % per month.

Account balance and reprints

Contact Customer Service to check your water services account balance or for a water services bill reprint. There is a $10 charge for a reprint.

Adjustments

If you experience a major water leak or other incident causing your water meter reading to be higher than expected, you may be eligible for an adjustment on your water services account. Complete the Adjustment Request Form and submit to Customer Service at:

City Hall
1 Main Street South
Kenora, ON P9N3X2

Charges and service rates

Water services rates

Water and sewer rates
SizeMeter sizeRatioFixed cost per monthWater costSewer cost

5/8 in

15

1

$46.93

$1.59

100% water cost

3/4 in

18

1.1

$51.63

$1.59

100% water cost

1 in

25

1.4

$65.69

$1.59

100% water cost

1 1/2 in

40

1.8

$84.44

$1.59

100% water cost

2 in

50

2.9

$136.08

$1.59

100% water cost

3 in

75

11.0

$516.08

$1.59

100% water cost

4 in

100

14.0

$656.87

$1.59

100% water cost

6 in

150

21.0

$985.26

$1.59

100% water cost

8 in

200

40.0

$1,876.73

$1.51

100% water cost

Bleeder discount

Customers with approved bleeders shall receive a discount of 50% on their volumetric water consumption for the approved bleeding period as directed by the Water and Wastewater Division Lead each year. This period will be no earlier than November 1st and ending no later than April 30th of the following year.

In extreme circumstances, the Manager of Operations and Infrastructure has the discretion to authorize a rate for approved bleeder customers up to zero.

Service charges

Water service charges
ServiceRateUnit

Connect and disconnect – regular hours

$60.00

Per hour

Connect and disconnect – after hours

$190.00

2 hr minimum

Connect and disconnect – after hours

$80.00

Per additional hr

Line tapping – regular hours

$140.00

Per hour

Line tapping – after hours

$400.00

2 hr minimum

Line tapping – after hours

$150.00

Per additional hr

Service call – regular hours

$60.00

Per hour

Service call –after hours

$190.00

2 hr minimum

Pipe locate – regular hours

$100.00

Per hour

Pipe locate – after hours

$200.00

Per hour

Water thaw – regular hours

$235.00

Per hour

Water thaw – after hours

$667.00

2 hr minimum

Water thaw – after hours

$375.00

Per additional hr

Sewer Steaming – regular hours

$200.00

Per hour

Sewer Steaming – after hours

$550.00

2 hr minimum

Sewer Steaming – after hours

$250.00

Per additional hr

Sewer Rodding – regular hours

$110.00

Per hour

Sewer Rodding – after hours

$400.00

2 hr minimum

Sewer Rodding – after hours

$200.00

Per additional hr

Sewer service camera inspection (2 staff)

$200.00

Per hour

Sewer service camera inspection (3 staff)

$250.00

Per hour

Private connection permit

$250.00

Per hour

Multi-unit water rates (4 or more units)

Rates based on actual approved rates for 2020, commencing in 2021, there will be further adjustments for any overall rate increases as approved by Council for any given year, and will be based on the approved 5/8” meter rate.

Customers with water meter serving multi plex buildings connecting to the City's systems, either through a new build, conversion of an existing building to this category of customer that was previously connected to the City's system under a different category of customer, or a new connection to City systems regardless of the date of the build, will be charged the fully phased in rate. For this class of customer, the fully phased rate would be based on the 2022 rate as reflected here.

Multi-unit water meter rates
YearFixed cost per unit per monthWater cost per m3Sewer cost (100% of total water charges)Total50% of total% of phase in adjustmentTotal monthly per unit cost

2020

$46.93

Based on consumption from main water meter

$46.93

$93.86

$93.86 x

50% =

$46.93

$46.93 x 33.33%

$15.64

2021

$46.93

Based on consumption from main water meter

$46.93

$93.86

$93.86 x

50% =

$46.93

$46.93 x 66.67%

$31.28

2022

$46.93

Based on consumption from main water meter

$46.93

$93.86

$93.86 x

50% =

$46.93

$46.93 x 100%

$46.93

One water meter serving multiple individual residences

Rates based on actual approved rates for 2020, commencing in 2021, there will be further adjustments for any overall rate increases as approved by Council for any given year, and will be based on the approved 5/8” meter rate.

Example: A property with one meter, but 10 individual living units on that property (a trailer park as an example) has a billing period water consumption of 115 cubic meters. The bill in 2020, would be calculated as follows: 115m3 = 10 equivalent residences x $15.65 = $156.50 + consumption ($1.59 + $1.59) x 115m3 = $365.70 11.5 m3 =$156.50 + $365.70 = $522.20

Customers with water meter serving multiple individual residences connecting to the City's systems, either through a new build, conversion of an existing builds to this category of customer that was previously connected to the City's system under a different category of customer, or a new connection to City systems regardless of the date of the build, will be charged the fully phased in rate. For this class of customer, the fully phased rate would be based on the 2025 rate as reflected here.

One water meter serving multiple individual residences rates
YearMedian Kenora household consumption per monthBilling period consumptionEquivalent residenceFixed cost per unit per monthSewer cost (100% of total water charges)Total% of phase in adjustmentTotal per equivalent residence's rate

2020

11.5 m3

Based on

consumption

from main

water meter

Billing period

water

consumption /

11.5 m3

$46.93

$46.93

$93.86

$93.86 x 16.67%

$15.64

2021

11.5 m3

Based on

consumption

from main

water meter

Billing period

water

consumption /

11.5 m3

$46.93

$46.93

$93.86

$93.86 x 33.33%

$31.28

2022

11.5 m3

Based on

consumption

from main

water meter

Billing period

water

consumption /

11.5 m3

$46.93

$46.93

$93.86

$93.86 x 50%

$46.93

2023

11.5 m3

Based on

consumption

from main

water meter

Billing period

water

consumption /

11.5 m3

$46.93

$46.93

$93.86

$93.86 x 66.67%

$62.58

2024

11.5 m3

Based on

consumption

from main

water meter

Billing period

water

consumption /

11.5 m3

$46.93

$46.93

$93.86

$93.86 x 83.33%

$78.21

2025

11.5 m3

Based on

consumption

from main

water meter

Billing period

water

consumption /

11.5 m3

$46.93

$46.93

$93.86

$93.86 x 100%

$93.86

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Your Government
1 Main Street South
Kenora ON P9N3X2
Phone: 807-467-2000
After hours: 807-467-2080

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