Close Alert Banner

Your Government background image

Skip to Content

City of Kenora Logo

Contact Us
Contact Us
  • Living Here
    • Accessibility and Inclusion
    • Animal Services
    • Building and Renovating
    • Cemetery
    • Childcare
    • Education
    • Emergency Services and Preparedness
    • Environment
    • Healthcare
    • Libraries
    • Parking
    • Property Taxes
    • Recycling and Garbage
    • Roads and Traffic
    • Seniors Services
    • Social Services
    • Transit
    • Utilities
    • Water and Sewer
  • Visit & Play
    • Recreation Centre
    • Admission and Membership
    • Advertising and Sponsorships
    • Amenities
    • Aquatics and Swimming
    • Arenas and Skating
    • Camps
    • Community Organizations
    • Facilities and Rentals
    • Fitness
    • Parking KRC
    • Visit Kenora
    • Beaches, Trails and Parks
    • Boating
    • Community Calendar
    • Outdoor Adventure
    • Plan your Trip
    • See and Do
    • Arts and Culture
    • Art Centre
    • Art Organizations
    • Heritage and History
    • Libraries
    • Powwows
    • Museums
    • Volunteer
  • Build & Invest
    • Building and Renovating
    • Business Licences and Permits
    • Community Improvement Plans
    • Current and Active Projects
    • Economic Development
    • Economic Profile and Data
    • Maps
    • Physician and Healthcare Professional Recruiting
    • Planning and Development
    • Start or Expand Your Business
    • Tenders and Request For Proposals
  • Your Government
    • A-Z Services
    • Accessibility and Inclusion
    • Agenda and Minutes
    • Applications, Licences and Permits
    • Budget and Finances
    • By-laws and Enforcement
    • Citizen Recognition Award
    • Committees and Boards
    • Elections
    • Freedom of Information
    • Jobs
    • Mayor and Council
    • Plans Studies and Reports
    • News and Notices
    • Policies
    • Provincial Offences
    • Tenders and Request For Proposals
  • I Want To
    • Apply and Register
    • Building Permits
    • Business Licences and Permits
    • Burning Permits
    • Dog Licences
    • Marriage Licences and Ceremonies
    • Road Permits
    • Pay
    • Bag Tags
    • Fines and Traffic Tickets
    • Ice Candles
    • Parking
    • Property Taxes
    • Water Bill
    • Get Involved
    • Mayor and Council
    • Environment
    • Presenting to Council
    • Run for Council
    • Volunteer
    • Work for the City of Kenora
City of Kenora Logo

Service Delivery Review Report

HomeYour GovernmentPlans Studies and ReportsService Delivery Review Report
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via Twitter Twitter
  • Open new window to share this page via LinkedIn LinkedIn
  • Email this page Email

The City of Kenora completed a comprehensive service delivery review of specific City services to evaluate how these services are delivered. Opportunities to strengthen service delivery have been identified in the Service Delivery Review report.

Overarching recommendations

Update or develop process documentation

There are opportunities across services to conduct process reviews and capture process and procedure related documentation to find efficiencies.

Define and systematically track key performance indicators

Some key performance indicators/metrics exist today; however, there is an opportunity to expand and formally document these (such as tracking user satisfaction regularly) to inform evidence-based decision making.

Enhance use of technology

The City has begun to invest in several technological solutions. There are opportunities to expand on these to enhance integration across departments and reduce manual processes wherever possible.

Implementation considerations

An implementation plan with 35 recommendations, including the three overarching recommendations, is included in the final report. The timeline for each consideration is prioritized on financial impact, ease of implementation, and staff capacity. View the final recommendations in the executive summary report.

Services reviewed

  • Customer service
  • Conventional transit
  • Docking
  • Museum
  • Recreational services
  • Building permits
  • Economic development
  • Land Use planning
  • Asset management
  • Recycling
  • Resource sharing
  • Staff shift assignment
  • Water delivery

City-wide themes

The following six themes were identified across the departments interviewed and services reviewed:

  1. Improvements in City-wide communication
  2. Engaged community
  3. Gaps in retaining institutional knowledge
  4. Undefined performance measurement
  5. Unclear service level expectations
  6. Capacity constraints

Project funding

The Service Delivery Review project was fully funded by the Municipal Modernization Program through Ontario's Ministry of Municipal Affairs and Housing.

Your Government
  • Plans Studies and Reports
    Toggle Section Plans Studies and Reports Menu
    • Age-Friendly Strategic Plan
    • Asset Management Plan
    • Beaches Parks and Trails Plan
    • Black Sturgeon Lake Water Quality Reports
    • Community Energy Plan
    • Community Improvement Plans
    • Emergency Shelter Findings Report
    • Harbourfront Business Development Plan
    • Homelessness Behavioural Issues Task Force Work Plan
    • Housing Plans
    • Landfill Reports
    • Official Plan
    • Parks and Recreation Master Plan
    • Service Delivery Review Report
    • Strategic Plan
    • Sustainability Action Plan
    • Water Reports
  • View Full Your Government Menu
    Toggle Section
    • A-Z Services
    • Accessibility and Inclusion
    • Agenda and Minutes
    • Applications, Licences and Permits
      Toggle Section Applications, Licences and Permits Menu
      • Birth and Death Certificates
      • Building Permits
      • Burning Permits
      • Business Licences and Permits
      • Dog Licences
      • Freedom of Information
      • Heritage Kenora
      • Lottery Licences
      • Marriage Licences and Ceremonies
      • Road Permits
      • Sign Permits
    • Budget and Finances
    • By-laws and Enforcement
    • Citizen Recognition Award
    • Committees and Boards
      Toggle Section Committees and Boards Menu
      • Heritage Kenora Committee
      • Planning Advisory Committee
      • Police Service Board
      • Sustainability Advisory Committee
    • Elections
    • Freedom of Information
    • Jobs
    • Mayor and Council
      Toggle Section Mayor and Council Menu
      • Agenda and Minutes
      • Closed Meeting Investigations
      • Code of Conduct
      • Councillors
      • Integrity Commissioner
      • Mayors Office
      • Presenting to Council
    • News and Notices
      Toggle Section News and Notices Menu
      • Subscribe
    • Policies
      Toggle Section Policies Menu
      • Freedom of Information
    • Provincial Offences
    • Tenders and Request For Proposals

Contact Us

Subscribe to Page Updates

City of Kenora footer logo

Your Government
1 Main Street South
Kenora ON P9N3X2
Phone: 807-467-2000
After hours: 807-467-2080

  • A-Z Services
  • Accessibility and Inclusion
  • Freedom of Information
  • Sitemap
  • Website Feedback
  • Contact Us
  • Facebook
  • Twitter
  • Instagram
  • Podcast

© 2020 The Corporation of the City of Kenora

Designed by eSolutionsGroup
Close Old Browser Notification
Browser Compatibility Notification
It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.